If you just want to be taking care of the meeting and not the technology behind it? If you want to make sure that that important meeting runs smoothly? Also outside business hours? Then use VCConcierge . The Kinly Concierge Services provide the ultimate experience to end – users. Our concierge operators will provide personalised assistance with call scheduling, call pre – test, call launch , in – call assistance, call extension, call technical monitoring and call termination as required.
CALL SCHEDULING Customers can contact our concierge operators by video, phone, web portal or email (using a predefined scheduling form) to schedule their call. The Concierge will make sure the conference is scheduled.
CALL PRE-TEST The concierge operator will pre-test video calls to ensure that connectivity is available between all call participants. The quality of video and audio will be tested to ensure that the agreed and expected quality is available. The call pre-test will happen upon agreement with our customers on setup time required; usually 1-day prior to the call involving a 3rd party video system and 30 minutes prior to the call involving a Kinly managed video system.
CALL LAUNCH The concierge operator will connect all participants without requiring on premise users to dial-out. Our zero-touch service is also available for customers who agree to set their video systems to auto-answer.
IN-CALL ASSISTANCE Whenever required, the concierge operator will assist during a call. The usual in-call assistance requests include: Call-out to a new participants not anticipated during the booking process and call duration extension
CALL EXTENSION The concierge operator will extend the duration of a call when requested, assuming that the video rooms are available. The concierge operator may suggest a change of rooms to another available room if appropriate.
CALL TECHNICAL MONITORING The concierge operator will technically monitor the call and ensure to re-connect a call under an unexpected disconnection. The operator will not see or listen to the actual call, but instead, technically monitor the connectivity between the video systems to the virtual meeting room in our managed video service bridge.
CALL TERMINATION The concierge operator will usually terminate the call per the agreed call termination process as discussed with our customers.
AVAILABILITY VCConcierge is available 10×5, 24×5 and 24×7 and our Concierge operators speak Dutch, English, French, German and Spanish.
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